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Return Policy

Online Megastore

No Hassle Return Policy

Stuff happens. We get it. If you are unhappy with your purchase from Online Megastore or for some reason change your mind about the purchase, we're here to help, not hassle. So if you find yourself saying any of the following once you've received your shipment from Online Megastore, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll work with you to make things right.

Buyer's Remorse

Not a problem! Ship it back to us unopened within 14 days of receipt of the package and inform us that you would like to return the unopened product. Ship the unopened product back to us and we will issue a full refund minus any shipping charges for the initial delivery of the package.

Received the Wrong Product

While our warehouse team is second to none and their pick accuracy rate hovers around 99%, mistakes can happen on the rare occasion. Contact us within 14 days of receipt of the package and we'll coordinate the return of the package and cover the return shipping charges. Meanwhile, we'll arrange to ship out the right package and make sure you get it ASAP.

The Package Was Broken upon Arrival

Contact us within 14 days of receipt of the package and notify us of the problem. We will coordinate the return of the package and cover the return shipping charges. Meanwhile, we'll arrange to ship out another package and make sure you get it ASAP. Also, take a picture if you can! We'd like to see what went wrong so we can pack it better next time or talk to the shipping carrier about gentler handling of the packages.

 

 

ALL ORDERS SHIP FREE WITHIN UK