Online Mega Store

FAQ

We can be reached by email at info@onlinemegastore.co.uk.

We answer emails from 9 a.m. to 5 p.m., Monday through Friday. You can expect a response to your email inquiry within 1 business day.

We accept Visa, MasterCard, PayPal and Stripe.

We meet all industry standards for the safety and security of your personal information. All credit card numbers are encrypted meaning we can never see your actual credit card number. Please review our Terms of Service and Privacy Statement for more information.

No. We do not share your data with third parties or use it for any other purpose than to optimize your use of this website. We never sell your information to third parties under any circumstances and do not share it with anyone for the purposes of remarketing. Please see our Privacy Statement for more details.

we endeavour to process all orders received before 12noon same business day and all orders thereafter next business day. The shipping time estimates found on the Shipping Policy page include this handling time.

Please review our full Return Policy for details. In general, we will accept return requests for all unopened, undamaged products within 14 days of customer receipt.

All orders are shipped via Royal mail within the UK. For international orders, Royal mail transports the package to the destination country and then contracts with a local carrier to make the final delivery to the customer.

You can track your order by logging into Royalmail.com.

In addition, you will receive an email with a link to the tracking information as soon as the order is shipped. Visit our Tracking page for more information.

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